Mutoh Europe nv, EMEA business unit of Mutoh Industries Co. Ltd., Japan, is pleased to announce the release of MUTOH Direct into the Europe business area. Mutoh Direct is a new cloud service for MUTOH dealers allowing remote monitoring of end-users’ printer status and usage for more effective service and support.

With the already known cloud service MUTOH Club, users can access their printer operational status, statistical data and product authorization management, obtain product information, various software and tools.

The new MUTOH Direct is an enhanced service of the MUTOH Club for MUTOH dealers, which will allow them to remotely access and monitor end-users’ printer information, enabling them to proactively predict and address potential causes of printer failures and take prompt action. As a result, dealers can reduce the number of on-site visits to end-users and printer down time, enhancing the overall service. In addition, by remotely monitoring the printer status, it is possible to advise end-users on optimal printer operation, extending the printer’s life time.